Policies

Enquiries and Complaints

POSOL RESIDENTS MANAGEMENT COMPANY LIMITED

Policy Statement

Subject: Enquiries and Complaints

1. Enquiries

From time to time, the directors and the managing agent will receive enquiries from shareholders of the company, from householders who are not shareholders, or from members of the public. In discussion with the person making the enquiry it should be established whether this is an informal conversation that does not require a follow up, or whether the enquiry is of substance and therefore requires a formal response. The procedure for enquiries ...

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Direct Debit Service Charge Payment

Dear Shareholder,

The requirement to pay service charges for Port Solent Houses and Berths are clearly set out in the Transfer Deeds and Berth Sub-under leases for each property.

The Relevant clauses clearly state:

The Purchaser will contribute and pay to the Company on demand the Relevant Proportion of the costs expenses outgoings and matters mentioned or referred to in Part II of Schedule V and value added tax thereon where applicable.

The contribution for each financial year of the Company shall be ...

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Permissable Vessel Types – Notice from the Lock Office

Over recent weeks the Marina Lock Office have been receiving all manner of requests from residents to use and transit the locks with a variety of vessels ranging from kayaks through to trimaran pedalos, none of which conform with Premier Marina Regulations from a safety standpoint.

They have attempted to deal with the requests on a case by case basis but it has become more and more of an issue so they have reviewed the current policy and re-assessed the risks. ...

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POSOL Security Key Issue Policy

On the installation of all new locks, new keys will be issued free of charge as follows;

  1. One to each owner of a remote berth
  2. Where a remote berth owner has previously purchased one or more additional keys and can demonstrate
    this by presenting the old keys, the same number of extra keys will also be issued free of charge.
  3. Premier Marinas and the local Fire Service Authority
  4. The Managing Agent will also hold a number of spare master keys which may be issued ...
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